How long until my website is live?

First draft in 10–15 business days from when we have your content. Most sites go fully live within 3–4 weeks.

Do I own the website?

You keep your domain, your content, and your customer data, always exportable. The site build, AI setup, and automations are licensed to you as part of the subscription. If you ever want full ownership, there is a one-off buy-out option.

What happens if I cancel?

30 days notice, no clawbacks and no exit fee. You take your domain and data with you. We help hand things over cleanly.

Is the AI chatbot actually good or is it a gimmick?

It is trained specifically on your business: your services, hours, pricing, and FAQs. Not a generic bot. If it does not know something, it captures the enquiry and flags you. You approve the training before go-live.

How much does a small business website cost in Australia?

A one-off custom website typically costs $2,000 to $10,000 upfront, plus hosting and maintenance. NEXS Creative plans start at $129 per month with no upfront cost, and that includes the build, hosting, an AI chatbot, security, backups, and ongoing updates.

Can you help with ads and social media too?

Yes. Meta (Facebook and Instagram) ads management is an add-on from $299/mo plus spend. We also handle ongoing SEO, AEO, and AI search optimisation.

Do you only work with Brisbane businesses?

NEXS Creative is Brisbane owned and operated, but we work with small and growing businesses right across Australia. Everything is handled online, and support runs on Australian hours.

What if I need extra changes each month?

Small tweaks like text, images, and prices are included. Bigger changes like new pages, new products, and new automations are simple add-ons at flat prices. No surprise invoices.

Privacy Policy | NEXS Creative

Effective date: 1 August 2026
Business name: NEXS Creative
Location: Brisbane, Queensland, Australia
Contact: enquiries@nexscreative.com

1. Introduction

NEXS Creative (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all visitors to our website (nexscreative.com), users of our AI chatbot, and clients of our web design, SEO, and marketing services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

Name
Email address
Phone number
Business name
Website URL
Location (IP address)
Any other information voluntarily submitted via forms, bookings, AI chatbot conversations, or direct contact

2.2 Non-Personal Information

We automatically collect:

Browser type and version
Operating system
Pages visited and time spent
Referring websites
Device type and screen resolution
Approximate geographic location (from IP address)

2.3 AI Chatbot Data

When you interact with our AI front desk or chatbot (on our website or on a client’s website built by us), the conversation content is collected and stored. This may include questions you ask, contact details you provide, and service enquiries. This data is used to respond to your enquiry, improve the AI’s accuracy, and provide lead information to the relevant business owner.

3. How We Collect Information

Through forms on our website (contact form, quote request form)
When you interact with our AI chatbot or a client’s AI chatbot built by us
When you book a call or consultation
When you email or phone us directly
Through cookies and similar tracking technologies
From third-party analytics and advertising tools

4. How We Use Your Information

We use your data to:

Provide our services, including website design, AI chatbot setup, SEO, and marketing
Respond to enquiries, quotes, and support requests
Send you your personalised quote and project updates
Improve website performance and user experience
Deliver personalised marketing and content (only with your consent)
Analyse trends and user behaviour to improve our services
Train and improve AI chatbot responses for your business
Comply with legal obligations

We will never sell your personal information to third parties. We will never spam you or share your details for purposes unrelated to our services.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

Remember your preferences
Track website performance and usage
Conduct remarketing through advertising platforms
Understand how visitors find and use our website

You can control cookie settings in your browser at any time. Disabling cookies may affect some website functionality.

Cookie Consent Management

When you first visit our site, a cookie banner allows you to manage your preferences. You may adjust these at any time via browser settings or by clearing cookies.

6. Advertising Platforms We Use

We may use the following platforms to run advertising and remarketing campaigns:

Google Ads and Google Analytics
Facebook Ads and Instagram (Meta)

These platforms may use cookies, pixels, and user behaviour data to deliver more relevant ads. You can opt out via their individual settings or by using services like the Digital Advertising Alliance’s opt-out page.

7. Sharing Your Information

We may share your data with trusted third parties for service delivery, including:

Web hosting providers
AI language model providers (for chatbot functionality)
CRM platforms
Email marketing services
Payment processors
Advertising and analytics partners (Google, Meta)
Shopify (for e-commerce clients)

All partners are bound by confidentiality and data protection obligations. We only share the minimum data necessary for each service.

8. Data Storage and Security

Your data is stored on secure servers managed by reputable providers. We use appropriate security measures to protect your personal information from unauthorised access, disclosure, or alteration, including encryption in transit (SSL/TLS) and at rest where applicable.

In the event of a data breach, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

9. Data Retention

We retain data only as long as necessary:

Contact data: up to 3 years after last interaction
Analytics data: up to 26 months
Client and account records: up to 7 years (for legal and tax compliance)
AI chatbot conversation logs: up to 12 months, unless required longer for service delivery

Upon cancellation of your plan, your customer data and lead data will be exported to you on request. After export and a 30-day grace period, we will securely delete your data from our systems.

10. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

Access your personal information we hold
Correct inaccurate data
Request deletion of your data
Withdraw consent for marketing communications at any time
Request a copy of your data in a standard format

To exercise your rights, email us at enquiries@nexscreative.com. We will respond within 30 days.

11. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately and we will delete it.

12. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.

13. Dispute Resolution

If you have a concern or complaint about our handling of your personal information, please contact us at enquiries@nexscreative.com. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to This Policy

We may update this Privacy Policy as needed. The most recent version will always be posted on our website with the updated effective date. Material changes will be communicated to active clients via email.

15. Contact Us

Business: NEXS Creative

Email: enquiries@nexscreative.com

Location: Brisbane, Queensland, Australia